Ordering (9)
Payment has NOT been sent
- Place an entirely new order for the items you want.
- Email us at [email protected] and request that we cancel your OLD order.
- Follow the payment instructions to complete your new order.
Payment has been sent
- If your order status is “Processing”, “Picked”, “QC” or “Completed”: Unfortunately we cannot make any changes to the order. It’s too late.
- If your order status is “On Hold” or “Pending”: Cancel your pending payment. Place a new order for the items you want, and re-submit payment according to your new payment instructions.
Note: We can edit shipping details anytime before the order is set to “Completed”. Please contact us immediately if you need to update your destination shipping address.
Note: You can check the status of your order in your My Orders section.
Yes, you can. The VanCity Rolls sampler is provided as an option for dispensaries to try out a sample of our most popular strains before choosing to stock in store or online. The Sampler is a carton that contains 1 pack of each of our 10 most popular strains (10 packs = 10 different strains). We offer 16 strains total.
If you need help, email us at [email protected] and let us know that you would like to order a Sample Pack off VanCity Rolls along with the strains you’d like to try. You get to choose 3 x AA Strains, 3 x AAA Strains, and 2 x AAAA Strains.
We are eager to have you try our product. We also offer sample packs from our other wholesale sites, which you can check out at the following links.
Feel free to purchase any quantities or combinations of products that total more than the order minimum of $115. Please note that any orders under $500 will be charged for Shipping and a Wholesale Pricing Fee, which combined equals $40. Orders over $500 get free shipping and we wave the Wholesale Pricing Fee.
VanCity Rolls is a wholesale distributor of pre-rolled cannabis joints. We are passionate about our products and our customers and have made it our mission to provide high-quality pre-rolled BC grown cannabis at competitive pricing and in convenient packaging. Our shop is stocked with a variety of indica, sativa, hybrid, and CBD cannabis strains, which allows us to meet the needs of all of our customers.
We operate out of the Vancouver area, but we do ship to dispensaries across Canada.
Yes, but we recently changed this from $500 to $115 to allow new customers an opportunity to try us out without a huge commitment. However, orders under $500 will be subject to a $40 Shipping and Wholesale Pricing Fee. All orders must be $115 or more before taxes and shipping.
We are available via e-mail at [email protected], Monday thru Friday from 8am to 5pm PST.
It’s easy!
- Go to the My Account page
- Go to the right hand side under “Create Account”
- Enter your details
- Choose a password
- Click Register
Next your account will be sent to us for review. You will receive an additional email once your account has been approved.*
We try to approve accounts as quickly as possible. If you register on the weekend your account may not
This site is intended for Wholesale use only and as such our previous order minimum was $500+. However, we realize that this is a lot to commit for new accounts looking to try us out for the first time. To help with this, we’ve lowered the minimum order amount to $115 to allow new customers to ease into the site, but the expectation is that our customers will place orders of $500 or greater after that first order. To discourage abuse of this courtesy, we have instituted a Wholesale Pricing Fee that is charged at checkout along with Shipping on orders under $500. Orders over $500 will receive free shipping and the Wholesale Pricing Fee will be waived.
Orders are shipped by Xpresspost at no charge. Once we receive your payment, your order will ship within 1-2 business day. After it has shipped, please allow 2-7 business days to receive your package.
Please allow an extra couple of business days if you live in a remote area.
Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).
Please be patient on tracking as Canada Post does not scan packages until they reach their sorting facility. This can take Canada Post as much as one day (2 days past your order date) to complete. Unfortunately, this is out of our hands and we apologize for the inconvenience.
Orders received on Friday will ship the following week as we are closed on the weekend.
*Please note that it can take up to 40 minutes for us to receive your E-transfer.
Payments and Fees (8)
If you use online banking with a Canadian Bank or Credit Union, then sending an Interac E-transfer takes just a couple of minutes. Google is a great tool and if you search “your bank name” + Interac E-transfer, you should easily find instructions on how to send a transfer with your financial institution.
For information on sending an E-transfer, please contact your bank or https://www.interac.ca/en/interac-e-transfer-consumer.html
Once you’ve sent your E-transfer, it can take up to 40 minutes for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the e-transfer and begin processing your order. Once payment has been processed, your order will ship within 1-2 business day. Delivery by Xpresspost will take 2-7 business days once it has shipped.
GST is added to your order on the checkout page and is available on the invoice.
Orders are shipped by Xpresspost at no charge on orders over $500. $40 will be charged for orders under $500 and this covers Shipping and the Wholesale Pricing Fee. The Wholesale Pricing Fee is also waived on order over $500.
Once we receive your payment, your order will ship within 1-2 business day. After it has shipped, please allow 2-7 business days to receive your package.
Please allow an extra couple of business days if you live in a remote area.
Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).
This site is intended for Wholesale use only and as such our previous order minimum was $500+. However, we realize that this is a lot to commit for new accounts looking to try us out for the first time. To help with this, we’ve lowered the minimum order amount to $115 to allow new customers to ease into the site, but the expectation is that our customers will place orders of $500 or greater after that first order. To discourage abuse of this courtesy, we have instituted a Wholesale Pricing Fee that is charged at checkout along with Shipping on orders under $500. Orders over $500 will receive free shipping and the Wholesale Pricing Fee will be waived.
All payments are processed through Interac E-Transfer only through our parent company Contra Brands at [email protected]
Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be canceled.
Orders are shipped by Xpresspost at no charge. Once we receive your payment, your order will ship within 1-2 business day. After it has shipped, please allow 2-7 business days to receive your package.
Please allow an extra couple of business days if you live in a remote area.
Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).
Please be patient on tracking as Canada Post does not scan packages until they reach their sorting facility. This can take Canada Post as much as one day (2 days past your order date) to complete. Unfortunately, this is out of our hands and we apologize for the inconvenience.
Orders received on Friday will ship the following week as we are closed on the weekend.
*Please note that it can take up to 40 minutes for us to receive your E-transfer.
Product Info (2)
Yes, you can. The VanCity Rolls sampler is provided as an option for dispensaries to try out a sample of our most popular strains before choosing to stock in store or online. The Sampler is a carton that contains 1 pack of each of our 10 most popular strains (10 packs = 10 different strains). We offer 16 strains total.
If you need help, email us at [email protected] and let us know that you would like to order a Sample Pack off VanCity Rolls along with the strains you’d like to try. You get to choose 3 x AA Strains, 3 x AAA Strains, and 2 x AAAA Strains.
We are eager to have you try our product. We also offer sample packs from our other wholesale sites, which you can check out at the following links.
Yes, but we recently changed this from $500 to $115 to allow new customers an opportunity to try us out without a huge commitment. However, orders under $500 will be subject to a $40 Shipping and Wholesale Pricing Fee. All orders must be $115 or more before taxes and shipping.
Shipping (7)
There are 2 likely scenarios:
- The postal worker put it in the wrong mailbox
- What often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.
If you do not get your package 2 days after the expected arrival date, let us know and we will have a look to make sure it was shipped to the correct address. Please note that we are not responsible for packages delivered to the wrong address because of customer error upon entering the shipping address. If we investigate and find that the package is truly lost, we will send you a 1x replacement package, free of charge. Any additional issues with the replacement package will be the responsibility of the customer.
If you’re tracking your package on Canada Post’s website and it has not updated in sometime, it’s most likely due to your package missing a scan, which is fairly common. More often than not, customers will get their packages on time or a day later. If you do not get your package 2 days after the expected arrival date, let us know and we will have a look to make sure it was shipped to the correct address. Please note that we are not responsible for packages delivered to the wrong address because of customer error upon entering the shipping address. If we investigate and find that the package is truly lost, we will send you a 1x replacement package, free of charge. Any additional issues with the replacement package will be the responsibility of the customer.
Your order will be discreetly packaged and vacuum-sealed to protect and maintain your privacy. We ship using Canada Post Xpresspost mailers or nondescript boxes with no indication of what is inside.
If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.
If you do not get your package 2 days after the expected arrival date, let us know and we will have a look to make sure it was shipped to the correct address. Please note that we are not responsible for packages delivered to the wrong address because of customer error upon entering the shipping address. If we investigate and find that the package is truly lost, we will send you a 1x replacement package, free of charge. Any additional issues with the replacement package will be the responsibility of the customer.
We do not offer postage refunds if your order arrives late due to any postal issue
This site is intended for Wholesale use only and as such our previous order minimum was $500+. However, we realize that this is a lot to commit for new accounts looking to try us out for the first time. To help with this, we’ve lowered the minimum order amount to $115 to allow new customers to ease into the site, but the expectation is that our customers will place orders of $500 or greater after that first order. To discourage abuse of this courtesy, we have instituted a Wholesale Pricing Fee that is charged at checkout along with Shipping on orders under $500. Orders over $500 will receive free shipping and the Wholesale Pricing Fee will be waived.
All orders are shipped with Signature Required for proof of delivery and to ensure that delivery is made to the correct individual.
